Meet Our Team
Patient Resolutions, Inc. is a non-profit organization that partners with patients. Our mission is to resolve the barriers encountered within the health care system, optimizing the patient experience. We help empower patients to be self-advocates, to the extent desired, and support them so they don’t feel alone. We help patients find appropriate health insurance and other benefit programs, explain plan provisions and requirements, and assist with insurance related paper work.
When benefits are denied, we assist with appeals, attempt to negotiate discounts or financial arrangements with providers and seek other assistance for non-covered services. We strive to increase health literacy so patients are better able to understand insurance and medical jargon, ask the right questions, and make good decisions. We help connect patients with providers and other community resources and are available to accompany patients to medical appointments. We are also available to serve as a liaison between patients, family members, and providers.
We understand how scary it can be when you are faced with a serious health condition, and how exhausting it becomes when you are fighting with an insurance company about large unpaid bills. In 2015, our team came together because we wanted to use our collective knowledge and decades of experience working in the health care system to make these types of challenges a little easier. We care about people. We also understand that having to pay for patient advocacy services can be a challenge. It is for this reason that we incorporated as a non-profit organization.
Patient Resolutions, Inc. is not associated with your insurance plan. We will make every effort to obtain accurate information and appropriate referrals from your carrier, but can’t guarantee the accuracy and appropriateness of such information. We do not have authority to make benefit and coverage determinations or approve services for your insurance plan and can’t be responsible for any action or inaction of your carrier. We do not provide medical advice or treatment. Any information or assistance provided by Patient Resolutions, Inc. is not intended to substitute for professional medical or legal advice, which you should seek for medical care and legal issues, respectively.